Our workforce is proficient in multiple languages, including English, Mandarin, and Japanese. To ensure strong communication skills, we conduct language evaluations using tools like the Marlins English Test and Kaiwa (for Japanese conversation). This ensures our cruise and hospitality recruitment candidates are fully prepared to work in multilingual, international environments.

Crew wages are usually paid through international bank transfers or alternative platforms like e-wallets. ​ Norstar work with e-wallets partners to ensure timely payments to seafarers.​​

We offer end-to-end pre-deployment support to ensure every candidate is fully prepared for life at sea. This includes comprehensive orientation covering shipboard life, safety, hygiene, customer service, and contract expectations. We also handle logistics such as visa processing, flight arrangements, and both pre- and post-embarkation medical examinations (PEME) in partnership with International SOS. Additionally, we support STCW training to ensure full compliance with cruise line requirements.

Yes visa and work permit support is part of our full-service approach. We guide candidates through visa applications, work permit documentation, and any consular interviews required. Our experienced team works closely with immigration authorities and cruise HR departments to ensure the process is smooth, compliant, and timely helping both employers and crew focus on what matters most: onboard performance and guest satisfaction.